Archive for March, 2010

“…I recommend pleasant.”

I received an anonymous email from an employee in one of our stores.  It was short and simple.  It read:

“I am an employee at the ——- location.  I have a few concerns.  There is absolutely no teamwork within the facility.  I’m concerned, because without teamwork, the store cannot function properly.  It would make the whole operation run smoother if we all helped each other out.  This is a great company and I just want the experience [of] working here [to be] a pleasant one. Thank you”

As a boy growing up from the 50’s to the 70’s one of my favorite movies was “Harvey” (1950), starring Jimmy Stewart in the role of Elwood P. Dowd.  If “Harvey” was ever on TV, the Woodbury house was tuned in!  I remember most clearly a scene toward the end of the movie, when Elwood is conversing with a doctor and nurse at a sanitarium…  Say’s Elwood:

“…In this world you have to be oh so smart, or oh so pleasant.  For years I was smart.……..I recommend pleasant!”

Elwood, a wealthy eccentric, was by no means espousing ignorance-induced pleasance.  Instead, I think Elwood would advise: “work smart and be pleasant”…pleasant in your relationships and in your interaction with others.   It is important to be careful, focused, and thoughtful about one’s work, but when it comes to people, few things are more energizing, enjoyable, and unifying than an environment where people go out of their way to be kind, thoughtful, and tolerant…i.e., pleasant with each other.

If, on the other hand, we attempt to be “smart” rather than pleasant in our interaction with others, we automatically pit ourselves against them.  There is an implied position of superiority and one of inferiority, or of dominance and subservience…which leads quickly to distrust, distance, and ultimately…disdain.  Not exactly the environment of “teamwork” and productivity we are after…

So stop and take a look around you…what kind of an environment are you as a branch manager, sales, manager, or department manager fostering?  If you’re surrounded by positive energy, and pumped-up people,  don’t change a thing.  But if things could improve, begin right at “home” by…being pleasant…and then…….

Lead on……Cliff

March 4, 2010 at 10:42 am Leave a comment


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