Archive for November, 2012

Eat Your Peas!

“Eat your peas!” 

“But I don’t like peas!” 

“Yes you do……at least you should!”

“Why?”

“Well…because they’re good for you……and they taste good!”

“They don’t taste good to me!”

“We’ll…..they should!  Eat your peas!”

Does this sound familiar?  If you’ve been a parent…or a child (who hasn’t) it probably does.  Removed from the situation, it also probably sounds a little ridiculous.  Sometimes we sound just as ridiculous to our employees, our coworkers, and unfortunately our customers when we tell them what they should do, try, or like.  Remember the old Alka Seltzer commercial… “Try it, you’ll like it!”?  Pretty presumptuous isn’t it?

Habit 5 of the “7 Habits of Highly Effective People” is… “Seek first to understand, then to be understood”.  Before you can even hope to sell, convince, or recruit others to your proposal you have to understand their perspective – their way of seeing things.  My mom used to say “Never judge an Indian until you’ve walked a mile in his moccasins”.  To presume what others should think, do, or like is in reality, projecting our views on others as if they were mindless drones waiting for someone to connect the remote control.

So how can you know…what others want or how they see things?  Simple – ASK!  Then…LISTEN…really listen…empathically…to understand.   Then, and only if it still makes sense, you can sell, convince, or recruit…to their needs…and not to YOUR presumptions!

Try it, you’ll like the results!  🙂

Lead on!

Cliff

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November 9, 2012 at 4:38 pm Leave a comment


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