Archive for June, 2018

Onboard or Overboard

Think back to your first day on the job. You were excited, ready to be part of a team, ready to learn, ready to serve customers, ready to make a difference. Then you arrived at work. Everyone was busy – too busy to talk to the new guy, so the boss gave you a project…a pile of something that needed attention, but clearly not high on the list of priorities. You sensed that it was beneath everyone else and that if it wasn’t done right it was no big deal. How’d you feel? Like you were part of a team? Like you were learning and growing? Like you were a hero, or even a help to customers? Did you feel you were making a difference?

Unfortunately this is the kind of experience far too many people experience when joining new organizations. Some might argue “what’s the big deal…it’s just the first day?” Well, as it turns out, the first day…and every day are “big deals” in setting employees up for success…or for disappointment! One thing is certain, poor onboarding most often results in overboarding…pushing good employees overboard, sooner or later!

Just as with relationships, first impressions can be lasting impressions. When no one befriends the new guy, because “he probably won’t stick around anyway”, too often it becomes self-fulfilling prophecy! Instead, if every new employee was treated and felt like a rock star from day one, they would be far more likely to become the “rock star we all want to work with!

What if…EVERYONE who passed the new gal stopped, introduced themselves, and welcomed her to the team? What if the boss celebrated the new hire with donuts or lunch for the whole team? What if someone from the team, or the sales group, or the home office reached out to welcome her and then shared a project they’re working on and said “I could really use a fresh perspective on this…what do you think?” What if…? Imagine the difference!

Statistics say 70% of employees who experience great onboarding will stay for at least 3 years, and with a much higher engagement level. And in an environment where 20% of employee turnover happens in the first 45 days, that’s huge!

So, the next time you bring a new person into the family, try treating them like family. Make them feel important, needed, and appreciated from the get-go and see the difference!

Lead on!

Cliff

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June 1, 2018 at 10:41 am Leave a comment


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