Posts filed under ‘alignment’

Leaders Must Walk the Two-Way Street of Communication

Leadership involves more than giving instructions to subordinates and measuring how they handle their responsibilities. True leaders want to know how their teams are faring, and how they can improve personally to ultimately improve their teams’ circumstances.

They can only do this if they are communicating effectively and holding themselves accountable as leaders. Things go sour fast when they don’t. I’ll illustrate this with a little story…

The Tale of Gavin the Well-Intentioned Manager

Gavin, a newly promoted store manager, wanted more than anything to exceed the sales and profitability goals that he had just inherited after the recent departure of his predecessor. Although he was new at the job, Gavin understood that he would only be successful with the help and full engagement of his branch team.

So, the proud Scottish immigrant embarked on an aggressive effort to win their hearts in the way he thought best—through their stomachs. Gavin determined that he’d treat the team to his favorite Scottish breakfast every morning. Certainly they’d appreciate this new perk and it would help them get to work early or at least on time every day.

Over the weekend, Gavin labored to replicate the haggis and black pudding recipes his mother had taught him in his native Scotland, and he could hardly wait to share them on Monday morning!

As each employee arrived, Gavin thrust a plate of his proud creations at each of them with complete confidence that they’d love it. Sensing his enthusiasm, his employees feigned appreciation for the meal, but then secretly disposed of it at the first opportunity.

Day after day this scenario repeated itself—the employees growing more and more disgusted by the sheep innards and pork fat and blood-infused foods, but not wanting to offend or irritate the boss.

They pretended to enjoy it. To make matters worse, Gavin never asked or watched them eat to gauge their satisfaction; he just assumed they loved what he loved, and that everyone was perfectly content with the new arrangement.

In time, the employees would get nauseous just thinking about going to work. At first, they were often late and then they began missing days. It never occurred to Gavin that he was responsible for their attendance issues.

Instead he assumed that there was something wrong with his employees, and he began blaming them for their tardiness and absences, even telling his regional manager of their “bad attitudes.” Eventually, Gavin made plans to replace all of them!

A lack of communication is a symptom of a greater problem

So what went wrong? Yes, a lack of communication—specifically, a lack of feedback from both sides contributed. The employees didn’t want to offend or hurt their manager’s feelings, and Gavin didn’t want to have the difficult conversation about their attendance issues, instead taking the easier route of blaming his employees’ “attitudes.”

But the lack of communication was just a symptom of the real problem. The real problem was a total abandonment of personal responsibility and accountability—by all parties.

How to be truly accountable

You see, all success, all progress, all growth, all character development begins and ends with personal accountability. Accountability means being personally responsible and taking ownership of one’s circumstances… especially when it’s hard or unpleasant.

And it’s not just facing up to the obvious—true accountability is going a step further, by seeking out and welcoming (less obvious) feedback from any and all sources. It’s asking, “How have I contributed to the problem?” or “How can I get better?”

That is the ultimate display of true accountability. That is how we get better. That is how we build trust and create alignment with those we work with. That is leadership!

Lead on,

Cliff

July 24, 2017 at 10:33 am Leave a comment

The Power of Alignment

If you’ve driven a car with even one wheel out of alignment you know what an unpleasant experience it can be. A misaligned car might try to fight you, pulling in another direction, or it may wobble or shake. At a minimum it will wear out or unevenly wear the tires. If left untreated it can cause more serious problems or even result in a catastrophic accident.

On the other hand, a perfectly aligned car runs smoothly, requires less gas, and provides a more efficient and pleasant ride.

Work teams either suffer or benefit from the alignment that they experience.   Poorly aligned teams pull apart and away from the intended results. Team objectives and results are shaky at best, leaving the team worn and uneven in their performance. Left unaddressed team misalignment may even result in catastrophe or disbandment.

A well-aligned team however, runs smoothly, efficiently, and provides a much more pleasant experience.

Team alignment, is critical to success, whether with your crew, on the sports field, the boardroom, or at home. With shared vision, common goals, and united efforts a well-aligned team is nearly unstoppable. And behind every great team is a good leader who not only values and applies the principles of alignment to his or her team, but also to himself. Great leaders live and lead in alignment with their heads and their hearts. They act consistent with their beliefs. As a result, they enjoy the confidence and credibility necessary to inspire and be trusted by those they lead.

Credible and inspiring leaders then create alignment within their teams by applying the following five principles:

  • Share the vision (what, where, when, how, and why) – with everyone on the team.
  • Involve the team in planning – You need their perspective, experience, and most of all, buy-in!
  • Clarify roles and expectations – Nothing kills alignment like a lack of clarity, and fuzzy expectations! Empower a man, clear the path, and define and agree upon the expected results. Then prepare to be dazzled!
  • Provide a feedback loop – Communication solves everything. Ask for and give constant, open, and honest feedback. Feedback IS the breakfast of champions (and well-aligned teams)!

A leader who is well-aligned with herself first and the principles that guide her, and who then creates alignment within her team, will enjoy the power and benefits of a smooth running, highly efficient, and very productive team. Even an unstoppable team!

Lead on!

December 20, 2016 at 5:07 pm Leave a comment


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